For over 50 years, Skradski Heating & Cooling has been serving Greater Omaha, providing reliable services to both residential and commercial clients. With a commitment to excellence and a strong sense of community, Skradski Heating & Cooling has earned a reputation for exceptional service and reliability. The company’s focus on innovation, customer care, and employee empowerment continues to set them apart in an ever-changing industry.
“At Skradski Heating & Cooling, we treat both our employees and our customers with the same value we treat family, with respect and honesty.”
Andrea Skradski, VP of Business Development at Skradski Heating & Cooling says, “When you choose Skradski Heating & Cooling, you are choosing a team of HVAC experts you can depend on.”
Winning Insights from Our Winner:
A Culture of Communication and Transparency
Skradski Heating & Cooling believes that a successful business starts with a culture of open communication. This philosophy extends to both their customers and employees, ensuring that transparency and mutual respect remain at the heart of their operations. “A key best practice for business owners is to foster a culture of open communication with both customers and employees,” Skradski said. “For customers, this means implementing regular feedback channels and maintaining transparent communication about changes and updates. For employees, it means encouraging an open-door policy, offering continuous learning opportunities, and recognizing hard work.” By prioritizing clear and honest communication, they have cultivated strong, long-lasting relationships with both their clients and team members.
A Commitment to Community Involvement
They understand the importance of giving back to the community that has supported them for decades. Their involvement in local charitable events and initiatives underscores their dedication to making a positive impact on Omaha and its surrounding areas. The company has actively participated in events like the MS Walk, charity golf outings, and local trunk-or-treat celebrations. Their employees also take part in initiatives like the 94.1 Diaper Drive, demonstrating their commitment to helping families in need. This involvement is a key part of Skradski’s ethos, which goes beyond just providing HVAC services to supporting and uplifting the community.
Delivering Excellent Customer Service
Providing an excellent customer experience is at the core of their business. With a focus on ensuring complete customer satisfaction, they go the extra mile by offering a comprehensive range of HVAC services, from installations to repairs and routine maintenance. “We guarantee 100% satisfaction with all of our HVAC services,” Skradski said. “Our highly trained technicians and customer-focused service representatives ensure that every customer has a positive experience from start to finish. We’re proud to set ourselves apart with friendly, reliable, and efficient service.” This customer-centric approach ensures that every client’s needs are met with the highest standards of service, helping them maintain long-term relationships with customers.
Empowering Employees for Growth and Success
They don’t just focus on providing exceptional service to customers—they also prioritize the growth and success of their employees. By offering continuous training, fostering open communication, and providing career advancement opportunities, the company ensures that its team members are equipped to succeed in their roles. “We create a supportive and collaborative work environment, provide career advancement opportunities, and emphasize work-life balance,” said Andrea Skradski. “These initiatives ensure that our employees feel valued, motivated, and equipped to achieve their goals within the company.” This approach helps the company maintain a motivated, knowledgeable, and skilled workforce that consistently delivers high-quality service.
Operating Philosophy: Excellence and Care
Their operating philosophy is rooted in a commitment to excellence and care for both their employees and customers. The company believes that investing in its team is key to providing exceptional service and delivering reliable HVAC solutions. This philosophy extends to every aspect of the company’s operations, from internal culture to customer interactions. “At Skradski Heating & Cooling, our operating philosophy is centered around a commitment to excellence and care for both our employees and customers,” Skradski explained. “We empower our employees to deliver exceptional service, which translates into high-quality solutions for our customers. We do what we do because we are passionate about making a difference.” This dedication to quality, both in service and in culture, ensures that they continue to be a trusted leader in the industry.
Greater Omaha Chamber: Strengthening Connections and Growth
One of the key ways they have been able to grow and connect with the community is through their active membership in the Greater Omaha Chamber. Being part of this influential organization has allowed them to tap into valuable networking opportunities and resources that support both their business growth and community initiatives. “Being a member of the Greater Omaha Chamber has provided valuable networking opportunities and access to professional development programs,” said Skradski. “Participating in the Chamber has enhanced our business’s visibility through various events and publications, helping to attract new customers.” In addition to the business advantages, the Chamber has allowed them to strengthen their ties with other local businesses and engage with community leaders on shared initiatives. This membership has been integral to their ongoing success and dedication to community involvement.
Looking Toward the Future
As they look to the future, they remain committed to their core values of customer satisfaction, community involvement, and employee development. The company’s continued success is driven by their passion for providing top-tier HVAC services and creating lasting relationships with clients, employees, and the community. “We’re excited about the future and the opportunity to keep growing, innovating, and making a difference in the Omaha area,” Skradski said. With over 50 years of service and a commitment to excellence, Skradski Heating & Cooling is poised to continue leading the HVAC industry in Omaha for years to come.
Skradski Heating & Cooling is not just an HVAC provider—it’s a company that values relationships, community, and a dedication to quality. Through its unwavering focus on customer service, employee empowerment, and community engagement, Skradski Heating & Cooling stands as a testament to what businesses can achieve when they prioritize both their employees and their customers.
Many thanks to our generous sponsor.
Premier Bank is the sponsor of the Small Business of the Month award. View more information or nominate a small business online.
